World's First On-demand IT Store
 
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FAQs


Pre-Sale Questions

The time-duration required to fulfill a service request can change from one product to another. The lowest SLA we offer is 1 hour.

Yes, it can be availed for a long term basis. Each service can be availed multiple number of times without any limit.

All forms especially where we collect user data and credit card information is encrypted (128 bit enterprise class encryption) that makes it impossible for intrusion. Also, our staff has signed NDAs and IP protection agreements to ensure all your proprietary data is stored in safe hands.

Our system is weekly audited for PCI (Payment Card Industry – Data Security Standards) compliance and is certified to be used for Ecommerce by the apex body for such certifications.

All our installations are done by highly trained technicians and till now, there has been no case reported for wrong or incorrect installation. However, if you face any such problem, our technicians will solve the issue within 24 hours of ticket raised from your side.

We have offers for many of the services provided by ServerMascot. Also, all the services are being offered at a reduced rate, but, this offer is for a limited period only.

We have a client dashboard which will provide you a sneak peak view of the current activity of your team. Also, you can track the Quality and SLA statistics of your team.

We manage our service delivery through stringent SLA tracking, quality checks & team management. So far, all our clients have been delighted with our prompt delivery. But, if due to some reason, the delivery is delayed then, we will refund the entire amount paid.

We accept all major Credit and Debit Card payment. We also accept PayPal payment.

We take feedback very seriously and, we are always ready to listen to your suggestion and we take all necessary steps to ensure that a valid requirement related to our field of expertise is implemented and offered in our online shop.

Affiliates program will be launched soon. Check out this space later for more information.

Yes we do. Over and above the discount that we provide on individual products, we also provide additional discounts on bulk booking.

NO, we don’t. Your information goes through the payment gateway for payment authorization and then it is erased. Our servers don’t store your credit card information.